Returns & Exchanges
At Stern's Coffee, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 14 days of receipt.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive a return authorization.
Pack Your Items
Ensure that the products are unused, in their original packaging, and securely packed to prevent damage during transit.
Ship the Package
Send the package to our warehouse address using a trackable shipping service; please note that return shipping costs are the responsibility of the customer.
Receive Your Refund
Once we receive and inspect your returned items, we will process your refund or exchange within 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing