Frequently Asked Questions
Everything you need to know about the Stern's Coffee experience.
What is the source of your coffee beans?
We source our premium beans from the finest growing regions across the globe, including South America, Africa, and Southeast Asia, ensuring ethical sourcing and high-quality standards.
How long does shipping take within Israel?
We offer fast nationwide delivery. Orders are typically processed within 24 hours and delivered to your doorstep within 2 to 5 business days.
Can I purchase coffee ground for a specific brewing method?
Yes, we offer various grind levels. You can choose from whole beans or specific grinds for Espresso, Moka Pot, Drip, or French Press on each product page.
What is your return policy for coffee products?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or equipment, please contact us within 14 days for a resolution.
Do you offer a subscription service?
Absolutely. You can subscribe to your favorite blends and receive them automatically every month at a discounted rate, ensuring you never run out of fresh coffee.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.